Thirty (30) Day Satisfaction Guarantee:

Your satisfaction is our goal. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from the shipment date for a refund or exchange.

*After 30 days, contact the manufacturer for warranty information.

Shipping and handling charges are non-refundable for returns unless the item is defective. For exchanges, standard shipping costs will be extended free of charge.

How do I make an exchange or return?*

1. Contact Customer Solutions for a Return Merchandise Authorization (RMA):
   
   Phone: (316) 440-1680 or (888) 311-2299
   Fax: (316) 267-9034
   E-mail: orders.wcm@envisionus.com
   
   
2. Click on the link below to print the RMA Form. Items must be returned in new and sellable condition, in the original packaging, with all parts and literature including warranties and instructions. The item must also include a copy of the original invoice and the completed RMA form. Items damaged or showing excessive use are not returnable for a refund. We reserve the right to charge a restocking fee for returns.
   
   
3. If the item was shipped in the product box, wrap it in brown paper or insert it into a shipping box to return. Write the RMA number that was issued to you in Step 1 on the outside of the shipping box or wrapping paper near your return address or click on the link below to print a return mailing label.
   IMPORTANT: Please do not write on the product box.
   
   
4. Ship the item(s) fully insured to:
   
   Envision
   Attn:Envision Everyday
   610 North Main
   Wichita, KS.   67203
   
   

When should I expect a refund or exchange?

Refund:Credit card orders will receive a credit back to your account. Please allow one-billing month for the credit to appear on your statement. A check will be issued for all other forms of payment. Please allow 2 weeks for your refund.

Exchange: Allow 5 business days for processing after we receive the returned merchandise.

**Videos and software are not refundable and may only be exchanged if the item is found to be defective.